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General Information
Deliveries are made using the best service to suit the size of the order.
Small packages are normally mail service – Larger packages or crates are sent FedEx express door to door or TNT Air door to door or door to airport.
Free shipping applies only to major Fedex destinations
Delivery Times
You will be informed of delivery time & emailed or faxed with tracking documents – depending on size of order allow 2 to 4 weeks.
Cancellations
No cancellations are accepted
Returns/Exchanges
We guarantee the workmanship & quality of our moulds. Any manufacturing defect will either be repaired or a replacement mould will be shipped.
We will also replace any mould that is damaged in transit.
With a damaged mould we normally require photographic evidence or return of
moulds for examination to enable insurance claim.
The directors at the company are happy to discuss any problem you may have
on a personal basis to resolve complaints quickly.
Faulty workmanship claims must be made within 21 days of receipt of goods.
Refunds
No refunds are available replacement, exchange or repair only.
Damaged Packages
Damage claims must be made upon unpacking of goods or 24 hours of receipt.
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